Testimonials

Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

"I could not be more pleased with the over the counter experience or the work. The work was timely and the communication was great as well. I left feeling safe and confident with a great looking bike. Tires, brakes, fluids, inspection and a detail. Thank you."

---Marion Hagerman| Charelston, WV | ★★★★★


"The process of buying our new 2017 street glide special was a pleasure, from the sales, and shop group. thanks to Justin, Dave and Chris. But really everyone did another outstanding job...THANKS FRIENDS "

---Mike Lacy| Charelston, WV | ★★★★★

 

"I had a dead battery yesterday morning. I called service and spoke with Blake, he said it would be ok if I could bring in my bike after I got off work. I came in and he, Melinda, and Chris took very good care of me. Chris changed out my battery and I was back on the road within 30 minutes. I purchased my bike 4 1/2 years ago from you and bring it in for regular service and have always been treated with respect and never any problems. Thanks."

Linda Hammonds | St Albans, WV | ★★★★★
"I had a break down...in West Virginia while on a road trip. Melinda and everyone is service did an outstanding job at getting me back on the road at the very end of the day. I appreciate your effort to get my trip back on track. Super thankful to you guys."Richard Rozell | Lowell, MI | ★★★★★
"We would just like to thank all the staff at West Virginia Harley Davidson for help and support throughout the whole store with buying our first Harley Davidson you guys are the BEST!!!!. You guys made it very enjoyable for my wife and I"Rick Kyer | Fairmont, WV | ★★★★★
"The staff is great! When I decided on my bike almost everyone in the building congratulated me! David and The sales staff worked with me without pressuring me!, They were very helpful and knowledgeable . As I was deciding by chance Dennis , the owner , came by and talked with me. I told him what I was doing. He took time to help me with windshield decision ! He was very honest and helpful! Told me to put a demo while on the bike and ride it for several weeks if I wanted before deciding! It's my second bike from HD of WV. I recommend them to anyone! If you want a great used Road King it's there waiting for someone! "Okey Harless | Scott Depot, WV | ★★★★★
"The entire staff is great! I think almost everyone in the building congratulated me on the new bike! "Okey Harless | Scott Depot, WA | ★★★★★
"overall I had a great experience. we had a small mix up on the bike I wanted when came to pick it up. salesman took care of paperwork while we ate at their restaurant. try the bacon cheeseburger. proud owner of a 2012 ultra limited"allen murray | worthington ky, KY | ★★★★★
"I just wanted to acknowledge the service department for my visit for repairs. While on an annual bike trip many miles from home, my motorcycle broke down. After getting trailered to the hotel I was staying I awoke the next morning looking for a dealership to get my ride repaired. I called roadside assistance and had it trailered to New River Gorge HD where they couldn't help me as they didn't have a stator in stock. I called H-D of WV and was told that they had the part in stock and that if I could get it there they would try to help me. I purchased a battery from New River Gorge and installed it. I pulled all of the fuses except for the ECM, security & fuel pump. Our group of 20 riders left and rode to H-D of WV without a problem. By the time we arrived it was 2:50pm and they were closing at 4pm. The service advisor was very busy and I worried that I would not be getting back on the road that day. After some time and sitting on a new Ultra Classic Limited Low and contemplating trading my ride a friendly women had asked me to go to the service desk. At that time I spoke to service advisor LMK. He said not to worry that they would stay open to make the repair and get me back on the road. In the meantime my fellow riders were either in the store that remained open as well or at the grill. The women at the grill put on 20 burgers and fries and fed us! There was only 1 mechanic left on duty and he confirmed my diagnosis of a burnt stator. I apologize for not remembering his name! I am a mechanic and they were nice enough to let me visit the garage to talk to the mechanic while he started stripping the covers. The job was done quickly and clean as if I had done it myself! I was written up and taken care of and our group was back on the road again. I want to say that the whole experience from motorclothes to parts and service and of course the grill was second to none and the ownership of this dealership as well as the HD motor company should be proud to have these people representing them!!!! It truly reinforces my commitment to the Harley Davidson family! Thank you very much for all your help and kindness. "Lou Caporaso | Clark, NJ
"I just purchased a 2015 HD Tri-Glide with additional accessories and several items from the clothing department. From the first step of my purchase process to the selection of the right clothing to fit my wife and myself, I had an absolutely perfect and enjoyable experience. I even tried out Fat Bob's Roadhouse and ate some of the best hot dogs that I've ever eaten! From Sales, Finance, Parts, Service, Clothing and Restaurant, every department had such friendly and helpful people that I feel like we instantly made a lot of new friends! I highly recommend HD of WV for all of your Harley needs."David Robinson | Scott Depot, WV | ★★★★★
"Just wanted to let you know that my experience so far has been great. Bought my bike from Mark; he made everything easy and took good care of me. Also want to compliment Melanie, she's a treasure. Super friendly and great product knowledge. Haven't used parts dept much, or service, but that'll change soon. Overall really happy with the shop, keep up the good work!"Thomas Scott | Scott Depot, WV
"John M. is the most helpful person when it comes to parts. He knows what parts will or will not work on my bike, and I trust him completely! "Terry Smith | , WV | ★★★★★
"Been in alot of dealerships but this one is tops in every dept"Mark Thornbury | paintsville, KY | ★★★★★
"I came in on a Monday morning with a flat rear tire. The dealership was open...but the service department wasn't. Despite that, you told me to bring the bike in, and you'd get me back on the road. I'll admit the repairs took longer than I expected, but it was the fault of the repairs, and not of your mechanics. I want to thank you for going miles out of your way to help a biker stranded so far away from home. I wish you only the best, and predict continued success, based on my experience at H-D of West Virginia."Don Knott | Janesville, WI | ★★★★★
"The nicest people that I have ever dealt with. "Phil Cogar | Pinch, WV | ★★★★★
Benjamin Stamper | Nitro, WV | ★★★★★
"I'd like to give a shout out to the good people at Harley Davidson of WV for being the definition of hospitality and service last month while I was acting as guide for a Church Riding Group from KY. The group wanted to stop in the So. Charleston shop to buy some mementos of their trip to WV. After shopping and as we were firing up the bikes getting ready to leave, one of the bikes wouldn't start. So John Messer and the guys in service jumped into action, pushed the bike into the shop, and within 10 minutes found the bad connection and had us on our way, free of charge. So to Dennis, Dave, John and the rest of the awesome folks at HD of WV, Thank You! (And thanks also to Brandie in Motor Clothes who also took great care of us!) Many of the people in this group from KY had never been through our area, but through your kind hospitality, care and service you have left a wonderful impression with them that they will not soon forget. I have been a customer of HD of WV for years and your customer care and service have always been top notch. It is great to know, however, that that same level of care and service is given to everyone who walks in your establishment, whether they are there to buy a CVO Limited, a $15.00 T-Shirt, or nothing at all. "MARK TROY | Charleston, WV | ★★★★★